Our Trust, Our Commitment: Safeguarding Your Privacy
Two Fires Education Privacy Policy
Who Are We:
Two Fires Education creates innovative software solutions for individuals and organisations.
Our registered address is:
Westwood House, 78 Loughborough Road, Quorn, Leicestershire, UK, LE12 8DX, and our company registration number is 10000000.
For any queries regarding this Privacy Notice or our data processing methods, please contact us at contact@twofireseducation.co.uk.
Introduction:
Welcome to Two Fires Education! We provide innovative software solutions for students and learners alike. Your privacy is paramount to us. This privacy policy outlines our commitment to safeguarding the personal information you share while engaging with our services. Whether you're using our educational applications, browsing our website, or interacting with us in other ways, we ensure your data is protected and handled responsibly. We believe in transparency and accountability, so you can trust that your information is in safe hands. We regularly update this policy with evolving privacy standards. We encourage you to review this page periodically to stay informed. This policy is effective from 01 January 2024.
How We Collect Your Data
Currently, our software, is accessible via employers, universities, or DSA, and we do not sell our product to the general public. These institutions may provide information to us so that users can access and use our software. Upon registering your product key, we will request your:
-
Name
-
Email address
-
Any affiliation (e.g., university or organisation).
How and Why We Collect This:
Account setup:
We collect data during account creation
Communication preferences:
Depending on your choices, we may contact you for:
-
Company news and updates (marketing/promotional).
-
New product features and web content (marketing/promotional).
-
Important changes to your account and software access (transactional).
-
Reset password links and customer support requests (transactional).
In-app content:
-
We do not collect search history in FindMe. Searches are private and your searches will never be recorded.
Usage Data:
-
We currently do not automatically collect data on software usage, including login frequency, content creation, feature usage, session duration, and support needs.
Why would we collect data?
-
If we collect user data we do so to better understand how you interact with our software. Collecting data is necessary tor our legitimate interests (to better understand our users; to improve user experience; to develop and improve our products and services; to grow our business).
Data Security:
We are committed to ensuring your information's security. We've implemented physical, electronic, and managerial procedures to prevent unauthorized access or disclosure and to safeguard the information we collect online. Our data is stored on secure third-party servers within the EEA. In the event of a merger, acquisition, or asset sale, we will notify you of any changes in data ownership or usage. You can request your personal information under the Data Protection Act 2018 and UK GDPR by contacting us.
Cookies Policy:
We use cookies and similar technologies to understand website and software usage, manage preferences, authenticate users, track marketing effectiveness, and provide targeted advertising. We may include tracking pixels in emails to monitor engagement. Third parties may also set cookies and similar technologies as described.
Users Rights:
You have the right to access, rectify, erase, restrict processing, transfer, or object to certain processing of your personal data, and to withdraw consent where applicable. Requests should be made in writing to our Data Protection Representative. Some rights may be restricted under certain circumstances.
Data Retention:
We will not retain personal data longer than necessary. Data will be destroyed or erased when no longer required. For guidance on specific data retention periods, contact our Data Protection Representative.
Links to Other Websites:
Our privacy policy does not cover external websites linked from our site. We advise users to review the privacy policies of those external sites.
Complaints and Contact Information:
If you believe any information we hold about you is incorrect or incomplete, please contact us.